Shipping policy

Shipping Policy

 

At Chaps & Cheeks, we strive to provide you with fast and reliable shipping options. Below is our shipping policy, designed to ensure you understand the process and how we comply with Australia Post’s guidelines.

 

1. Shipping Methods

 

We use Australia Post to deliver all our orders within Australia and internationally. The available shipping options are as follows:

• Standard Shipping (typically 3-8 business days within Australia)

• Express Shipping (typically 1-3 business days within Australia)

• International Shipping (delivery times vary by destination)

 

Shipping times are estimated by Australia Post and may vary due to factors such as location, weather, and holiday periods.

 

2. Order Processing

• Orders are typically processed within 1-3 business days after payment is received.

• Orders placed on weekends, or public holidays will be processed the next business day.

• You will receive a tracking number once your order has shipped, allowing you to track your shipment through the Australia Post website.

 

3. Shipping Fees

 

Shipping costs are calculated at checkout based on:

• The delivery address

• The weight and size of your order

• The shipping method selected (Standard, Express, etc.)

 

For international shipments, additional customs duties or import taxes may apply depending on the destination country. These charges are the responsibility of the customer.

 

4. Shipping to PO Boxes

 

We are happy to ship to PO Boxes within Australia. Please ensure the address is correct when placing your order to avoid delays.

 

5. Address Accuracy

It is your responsibility to ensure that the shipping address you provide is correct and complete. We cannot be held responsible for delays or issues resulting from incorrect or incomplete addresses.

 

If you notice an error in your address after placing an order, please contact us immediately at chapsandcheeks@outlook.com.au

 

 If the item has already been shipped, we will not be able to redirect or modify the delivery.

 

6. Delivery Times

• Delivery times are estimates and not guaranteed. While Australia Post works hard to meet their expected delivery times, unforeseen delays (such as weather, peak periods, or operational issues) may occur.

• For express shipping, please note that Australia Post does not guarantee next-day delivery but will prioritize faster processing and delivery.

 

7. Lost or Damaged Items

While rare, if your order is lost or damaged in transit:

• Lost Orders: If your order is not delivered within 5 business days beyond the estimated delivery time, please contact us and we will assist with filing a claim with Australia Post.

 

• Damaged Orders: If you receive a damaged item, please contact us immediately with photographic evidence of the damage. We will assist with a replacement or refund, in accordance with our returns policy.

 

8. International Shipping

• International shipping times and costs vary depending on the destination country and the shipping method selected.

• International customers are responsible for any customs duties, taxes, or import charges levied by their country. Please check with your local customs office for more information.

• If your order is delayed due to customs, we cannot be held responsible for the delay.

 

9. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your shipment directly on the Australia Post website: [Australia Post Tracking Link].

 

10. Contact Us

If you have any questions regarding your shipment or need further assistance, please contact us at:

 

 

chapsandcheeks@outlook.com.au

www.chapsandcheeks.com.au

 

By placing an order with us, you agree to the terms of this shipping policy. We aim to provide you with the best service possible and appreciate your trust in us.

 

Thank you for shopping with The Branded Boutique.