Terms of service

Terms of Service

 

Welcome to Chaps & Cheeks These Terms of Service (“Terms”) govern your use of our website and services, including the purchase of products from our online boutique store. By accessing and using our website, you agree to comply with these Terms. Please read them carefully.

 

1. General Information

• Business Name: Chaps & Cheeks 

• ABN (Australian Business Number): 98679255773

• Email Address: chapsandcheeks@outlook.com.au

• Phone Number: 0478080106

• Website URL: www.chapsandcheeks.com.au

 

 

2. Product Information and Availability

• We strive to ensure that all product descriptions, prices, and images are accurate. However, we do not guarantee that all products are available at all times.

• Prices for products on the website are listed in Australian Dollars (AUD) and may change without notice.

• While we take great care in ensuring the accuracy of our inventory, there may be instances where a product is out of stock. In such cases, we will inform you and offer a refund, exchange, or a suitable alternative.

 

3. Ordering and Payment

• When you place an order on our website, you are making an offer to purchase a product. We reserve the right to accept or reject your order for any reason, including issues with availability, payment processing, or inaccuracies in product information.

• All payments must be made in full at the time of purchase. We accept the following payment methods: credit card, PayPal, Afterpay & zip pay.

• You must ensure that all information provided during the ordering process is accurate, including your payment details and shipping address.

 

4. Shipping and Delivery

• Shipping Costs: Shipping fees are calculated at checkout based on your delivery location and the selected shipping method.

• Processing Time: Orders are typically processed within 1-3 business days after payment has been confirmed. Orders are not shipped on weekends or public holidays.

• Delivery Times: Estimated delivery times will vary based on your location. Standard shipping typically takes 3-8 business days, while express shipping may take 1-3 business days. Please note, delivery times may vary due to external factors such as weather or carrier delays.

• Shipping Carrier: We use Australia Post (or other reputable carriers) for all deliveries. A tracking number will be provided once your order has shipped.

• International Shipping: We also offer international shipping. Shipping times and costs will vary depending on your country.

 

5. Returns and Exchanges

 

Change of Mind:

• We do not accept returns or exchanges for change of mind purchases.

 

Faulty or Damaged Items:

• If your item is damaged, faulty, or not as described, you are entitled to a repair, replacement, or refund under Australian Consumer Law (ACL).

• You must notify us within 30 days of receiving the item if you believe it is faulty or damaged. Please contact us via email at chapsandcheeks@outlook.com.au with photographic evidence of the fault.

• If a product is found to be faulty, we will cover the cost of return shipping.

 

How to Return Faulty Goods:

• If you receive a faulty or damaged product, please follow these steps:

1. Contact our customer service team at chapsandcheeks@outlook.com.au

 within 30 days of receiving your order.

2. Provide your order number, a description of the issue, and photographs of the faulty or damaged item.

3. Once your return is approved, we will provide you with return instructions.

 

Exclusions:

• Some products, including personal care items, intimate apparel, and custom or sale items, may not be eligible for return, exchange, or refund unless they are faulty.

 

6. Privacy and Data Protection

• We respect your privacy and are committed to protecting your personal information.

 

• By using our website and making purchases, you consent to the collection and use of your personal information as outlined in our Privacy Policy.

 

7. Intellectual Property

• All content on this website, including but not limited to text, images, logos, product descriptions, and trademarks, is the property of The Branded Boutique and is protected by Australian and international copyright laws.

• You may not use, reproduce, or distribute any content from the site without our express written permission.

 

8. Limitation of Liability

• To the maximum extent permitted by law, Chaps & Cheeks is not liable for any indirect, incidental, or consequential damages resulting from your use of our products or website.

• Our total liability to you for any claims arising under or in connection with these Terms of Service is limited to the amount paid by you for the product(s) in question.

 

9. Changes to Terms of Service

• We may update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated date. The revised Terms will take effect immediately upon posting.

• We encourage you to review these Terms regularly to stay informed of any updates.

 

10. Governing Law

• These Terms of Service are governed by and construed in accordance with the laws of Queensland, Australia.

• Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

 

11. Contact Us

If you have any questions about these Terms of Service, or if you need assistance with your order, please contact us at:

 

Chaps & Cheeks  

Email: chapsandcheeks@outlook.com.au

Phone: 0478080106

 

 

Thank you for choosing to shop with us!

We appreciate your business.

 

These Terms of Service comply with Australian Consumer Law (ACL) and the relevant Queensland legislation.